NES Update for January 26, 2026, 3 p.m.
NES teams continue to work to make repairs and restore power to customers after freezing rain and ice impacted the NES service territory and have since restored power to 72,000 customers. NES and contracted lineworkers will continue operations in rotations, and they will remain on extended 14–16‑hour shifts to ensure we can continue responding quickly. To ensure the safety of our lineworkers, it is against NES policy to disclose locations where teams are working in the field.
NES restores power by tackling areas affecting the largest number of customers first. We understand being without power is difficult, especially when conditions outside are extreme. Regardless of where a customer lives, all of our customer base is important, and our lineworkers are working hard to restore power to every last customer. No one will be forgotten or left behind; however, utility prioritization practices are to restore the greatest number of customers first.
Right now:
- there are about 163,000 customers currently without power
- at least 161 broken poles have been reported across our service area
NES has doubled its workforce since Saturday night and will be bringing in additional lineworkers this evening. Currently there are nearly 500 lineworkers deployed across our service area. Vegetation management teams and supplemental contract teams have been deployed to complement our restoration efforts and ensure lineworkers can continue reaching their sites efficiently.
NES Update for January 26, 2026, 2 pm
NES teams continue to work to make repairs and restore power to customers after freezing rain and ice impacted the NES service territory and have since restored power to 70,000 customers. NES and contracted crews will continue operations in rotations, and they will remain on extended 14–16‑hour shifts to ensure we can continue responding to outages quickly. To ensure the safety of our crews, it is against NES policy to disclose locations of where crews are working in the field.
NES lineworkers restore power by tackling areas affecting the largest number of customers first. We understand being without power is difficult, especially when conditions outside are extreme. Regardless of where a customer lives, all of our customer base is important, and our crews are working hard to get every last outage repaired. No one will be forgotten or left behind; however, utility prioritization practices are to restore the greatest number of customers first.
Right now:
- there are about 165,000 customers currently without power
- at least 153 broken poles have been reported across our service area
NES has doubled its workforce since Saturday night and will be bringing in additional crews this evening. Currently there are nearly 400 lineworkers deployed across our service area. Vegetation management crews and supplemental contract crews have been deployed to complement our restoration efforts and ensure lineworkers can continue reaching their sites efficiently.
NES Update for January 26, 2026, Noon
NES teams worked overnight to make repairs and restore power to customers after freezing rain and ice impacted the NES service territory and have since restored power to 68,000 customers. NES and contracted crews will continue operations in rotations, and they will remain on extended 14–16‑hour shifts to ensure we can continue responding to outages quickly. To ensure the safety of our crews, it is against NES policy to disclose locations of where crews are working in the field.
NES lineworkers restore power by tackling areas affecting the largest number of customers first. We understand being without power is difficult, especially when conditions outside are extreme. Regardless of where a customer lives, all of our customer base is important, and our crews are working hard to get every last outage repaired. No one will be forgotten or left behind; however, utility prioritization practices are to restore the greatest number of customers first.
Right now:
- there are about 167,000 customers currently without power
- at least 143 broken poles have been reported across our service area
NES Update for January 26, 2026, 11 a.m.
NES teams worked overnight to make repairs and restore power to customers after freezing rain and ice impacted the NES service territory and have since restored power to 60,000 customers. NES and contracted crews will continue operations in rotations, and they will remain on extended 14–16‑hour shifts to ensure we can continue responding to outages quickly. To ensure the safety of our crews, it is against NES policy to disclose locations of where crews are working in the field.
NES lineworkers restore power by tackling areas affecting the largest number of customers first. We understand being without power is difficult, especially when conditions outside are extreme. Regardless of where a customer lives, all of our customer base is important, and our crews are working hard to get every last outage repaired. No one will be forgotten or left behind; however, utility prioritization practices are to restore the greatest number of customers first.
Right now:
- there are about 175,000 customers currently without power
- at least 115 broken poles have been reported across our service area
NES Update for January 26, 2026, 10 a.m.
NES teams worked overnight to make repairs and restore power to customers after freezing rain and ice impacted the NES service territory and have since restored power to 60,000 customers. NES and contracted crews will continue operations in rotations, and they will remain on extended 14–16‑hour shifts to ensure we can continue responding to outages quickly.
NES lineworkers restore power by tackling areas affecting the largest number of customers first. We understand being without power is difficult, especially when conditions outside are extreme. Regardless of where a customer lives, all of our customer base is important, and our crews are working hard to get every last outage repaired. No one will be forgotten or left behind; however, utility prioritization practices are to restore the greatest number of customers first.
Right now:
- there are about 175,000 customers currently without power
- at least 109 broken poles have been reported across our service area
NES will double its workforce by midday today, with nearly 300 lineworkers deployed across our service area. Vegetation management crews and supplemental contract crews have been deployed to complement our restoration efforts and ensure lineworkers can continue reaching their sites efficiently.
NES asks that customers ensure their homes are ready to receive power. If weatherheads, power masts, or meter bases are damaged, our crews cannot safely reconnect power. NES maintains and repairs the lines leading to a customer’s home, but homeowners are responsible for the equipment on the house. If home equipment repairs need to be made, we strongly suggest contacting a licensed electrician for those repairs.
Along with city officials, NES also continues to ask for the community’s help. If your power is out, do not call 911. We need to keep those lines open for emergencies. But if you see a downed power line, that is an emergency, so that is when it is appropriate to call 911. We ask that everyone stay away from downed power lines, and to always assume they are live and dangerous.
NES Update for January 26, 2026, 8 a.m.
NES teams worked overnight to make repairs and restore power to customers after freezing rain and ice impacted the NES service territory and have since restored power to 60,000 customers. NES and contracted crews will continue operations in rotations, and they will remain on extended 14–16‑hour shifts to ensure we can continue responding to outages quickly.
Right now:
- there are about 175,000 customers currently without power
- at least 97 broken poles have been reported across our service area
- more than 70 distribution circuits are out and in the process of being restored
- there are less than 35 circuits with over 2,000 customers out now
Outages during this event peaked at 230,000, marking the largest number of outages at one time NES has ever experienced, even compared to the May 2020 derecho windstorms, when outages peaked at 200,000.
NES will double its workforce by midday today, with nearly 300 lineworkers deployed across our service area. Vegetation management crews and supplemental contract crews have been deployed to complement our restoration efforts and ensure lineworkers can continue reaching their sites efficiently.
Along with city officials, NES continues to ask for the community’s help. If your power is out, do not call 911. We need to keep those lines open for emergencies. But if you see a downed power line, that is an emergency, so that is when it is appropriate to call 911. We ask that everyone stay away from downed power lines, and to always assume they are live and dangerous.
How to Stay Updated
- Report outages by texting OUT to 637797 (NESPWR) from the phone number linked to your account, or by calling (615) 234‑0000.
- NES will share restoration information on X (formerly Twitter) and Facebook throughout the event.
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