Sonic Drive-In has discovered that credit and debit card numbers may have been acquired without authorization as part of a malware attack experienced at certain Sonic Drive-In locations.
“Your trust in Sonic is important to us and we sincerely regret any inconvenience this may cause,” Sonic put in a statement.
What Information Was Involved
Based on Sonic’s investigations to-date it appears that credit and debit card numbers used at certain Sonic Drive-In locations may have been impacted.
What They Are Doing
Upon learning of this matter, Sonic said it immediately contacted law enforcement and has been working with them in their investigation. Sonic also immediately began its own investigation with the help of experienced third-party forensics firms. Notice of this incident was briefly delayed to accommodate law enforcement’s investigation.
“We regret that this incident occurred, and apologize for any inconvenience or concern it may cause,” Sonic wrote.
As a precautionary measure, the restaurant is offering customers who used their cards at their locations this year to receive 24 months of free fraud detection and identity theft protection through Experian’s IdentityWorks program. To take advantage of these free services, you can enroll by visiting the Experian IdentityWorks website: http://www.experianidworks.com/sonic. You have until December 31, 2017 to register and enroll. If you have questions or need an alternative to enrolling online, please call 877-534-7032.
What You Can Do
Whenever there is an issue involving credit or debit card numbers, you can always check your statements. You can also monitor your financial accounts and get free credit reports for any incidents of fraud or identity theft. If you see any unauthorized activity, contact your financial institution. You can also report suspected incidents of identity theft to local law enforcement, the Federal Trade Commission (“FTC”), at 1-877-ID-THEFT (1-877-438-4338), or your state Attorney General. In Maryland, you can reach the State Attorney General’s office by phone at (888) 743-0023. Its website is http://www.oag.state.md.us/. In North Carolina, you can reach the State Attorney General’s office by phone at (919) 716-6400. Its website is http://www.ncdoj.gov.