Samsung is re calling all Samsung Galaxy Note 7s purchased before yesterday. The Federal Government has mandated a total recall. If you own a Galaxy Note 7 you are advised to turn it off immediately and return it to your local store. Defective batteries are causing fire hazards across the country.
Once you turn off your Note 7, DO NOT charge it.
If you bought your Note 7 brand new before September 15, your phone has been officially recalled.
Samsung is marking boxes of new “safe” Note 7s, making it easy to identify if you have a new phone or not. If your Note 7 box lacks the “S” mark and/or black square on its label, you should not purchase the phone.
To check when your Note 7 was manufactured, you can record the IMEI number and enter it atSamsung’s official recall website.
Samsung has issued a statement informing customers that they will be able to replace their Note 7s with new devices after they’ve been approved by the U.S. authorities. (And in the meantime, get a Galaxy J-series loaner phone.)
Customers will also be given the option of trading their units in for either a new Note 7 or a Galaxy S7/S7 edge and a refund for the difference. All accessories can also be exchanged for their S7 equivalents.
Samsung is also offering a $25 phone bill credit, or a $25 gift card, for the inconvenience. The company recommends calling 1-800-SAMSUNG to arrange a mail exchange, or to return the unit to the retail store (such as Best Buy) from which they purchased the unit.
T-Mobile is letting customers return their Note 7 in any store for a full refund of the purchase price and any accessories you may have bought. You’ll then be given the choice of buying another phone or receiving a new Note 7 when they are put on sale again, if you wish.
Sprint says that customers can return their Note 7 to any of its stores), and will be given a “comparable device” to use in the meantime.
Verizon says it has stopped selling the Galaxy Note 7 and “through September 30, 2016, Verizon is waiving the restocking fee for any customers who purchased a Galaxy Note7 and wish to return or exchange it.” Thanks, Verizon.
AT&T says that it is working with Samsung to facilitate exchanges of the Note 7, and is allowing customers to return their devices to the store for another smartphone. They will also refund any accessories purchased directly from them.
U.S. Cellular has not yet announced its plans for handling the recall, but we assume will offer similar services to the others.
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