Krystal Investigates Possible Payment Breach


The Krystal Company has advised guests that the company is actively investigating a security incident that involves one of the payment processing systems that services some of the Krystal locations throughout Middle Tennessee.

Krystal has retained a leading forensics firm and is conducting an investigation to determine the extent to which information in Krystal’s systems may have been impacted.

Although the investigation is in its early stages, they have learned that the security incident may have involved payment cards processed by a payment processing system used at certain restaurants between July through September 2019. Krystal uses multiple payment processing systems and, as a result, not all Krystal restaurants have been impacted by this incident.

You can visit to see a list of impacted locations.

Guests can also call the call center at 1-800-457-9782, which is open 24 hours, 7 days-a-week. Krystal will provide updates to guests once the investigation is complete and they know more about payment cards that may have been impacted.

“Krystal is committed to protecting the privacy and security of our customers and will continue to take quick action. While our investigation continues, we would like to remind all of our guests to be vigilant and that it is always good practice to review your payment card statements regularly and report any unusual or unauthorized purchases to your financial institution,” the company wrote in a statement.

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